How to Set Holiday Hours and Avoid Customer Frustration

Holidays are busy times for businesses—and for customers trying to reach them. Nothing frustrates a customer more than showing up to a closed business when hours online said you were open. Here's how to properly set and communicate your holiday hours on LinkSalone.

Why Holiday Hours Matter

During holidays, customer expectations are high. They're planning celebrations, buying gifts, or looking for services. When your hours are incorrect, you don't just lose that sale—you lose trust. A customer who shows up to a closed business may never return, and they'll likely leave a negative review.

Step 1: Plan Ahead

Don't wait until the day before a holiday to update your hours. As soon as you know your holiday schedule, update your LinkSalone profile. This gives customers time to plan and reduces last-minute confusion.

Step 2: Access Your Business Dashboard

Log in to your LinkSalone account and navigate to your business dashboard. Click on "Edit Profile" or "Business Settings" to find the hours section.

Step 3: Use Special Hours Feature

LinkSalone includes a "Special Hours" feature specifically for holidays. Look for the option to "Add Special Hours" or "Holiday Hours." This allows you to set hours that override your regular schedule for specific dates without permanently changing your regular hours.

When using this feature, you can:

• Set reduced hours for holiday eves
• Mark days you'll be completely closed
• Add notes like "Closing early for Christmas Eve"

Step 4: Be Specific About Dates

When entering holiday hours, double-check your dates. If you're closed on Christmas Day (December 25), make sure you've set that correctly. If you're closing early on New Year's Eve (December 31), specify the exact closing time.

Step 5: Add a Notice to Your Profile

In addition to updating your hours, consider adding a temporary notice to your business profile. A simple message like "Holiday hours: We'll be closing at 3pm on Dec 24 and closed Dec 25. Happy holidays!" appears prominently and catches customers' attention.

Step 6: Communicate on Social Media

For maximum visibility, share your holiday hours on any social media platforms you use. Tag LinkSalone and use relevant hashtags to reach more customers.

Step 7: Double-Check Before the Holiday

The day before a holiday, log in and verify that your hours are correctly displayed. Sometimes technical glitches happen, and it's better to catch them early.

Common Holiday Hours Mistakes to Avoid

• Forgetting to update: Set a reminder in your phone to update hours at least a week before major holidays.
• Inconsistent information: Make sure your hours match across LinkSalone, your website, and any other platforms.
• Not marking closed days: If you're closed, mark it clearly. Don't leave the hours blank.
• Waiting too long to update regular hours: After the holiday, remember to remove special hours so your regular schedule displays correctly.

Benefits of Accurate Holiday Hours

When you maintain accurate holiday hours:

• Customers arrive when you're open, leading to more sales
• You build trust and reliability with your customers
• You avoid negative reviews from frustrated customers
• You reduce the number of calls asking "Are you open today?"

Get Started Today

Don't wait until the next holiday. Log into your LinkSalone dashboard now and familiarize yourself with the hours settings. When holiday season arrives, you'll be ready.

Have questions about managing your business profile? Contact our support team—we're here to help!